General terms


This document constitutes the general terms and conditions for the use of velyhome.com, including the conclusion of a purchase contract with the supplier - Vely Home Ltd, the owner of this e-shop.


"Vely Home" Ltd is the owner of the e-shop
velyhome.com. The company has its headquarters at: Sofia, Mladost 2, postal code 1799 and the address of management is: 8, Okolchitsa Str., UIC: 831239547. The site specializes in the sale of home textiles and selected textile items for the home, including outlet of famous brands.


3.1. Supplier - "Vely Home" Ltd.
3.2. Site / e-shop - The domain velyhome.com and its subdomains
3.3. Client - any
physical or juridic person or other legal entity that uses the velyhome.com site in any way including but not limited to looking at it, making orders from it, buying, returning goods, and more.
3.4. Client
's Profile - a section of the Site formed by an email address and password that allows the Client to send the Order and which contains information about the Client and the history of some of its actions on the Site (Orders, Tax Invoices, etc.)
3.5. Order - an electronic document representing a communication form between the Supplier and the Client through which the Client declares to the Seller through the Site the intention to purchase items from the Site.
Items - the articles on the site and any subject matter of the sale and purchase contract from the Site - the goods and services.
3.7. Order - represents the order made electronically by the C
lient, which is essentially a contract for the purchase and sale of items from the Site between the Supplier and the Client, an integral part of which are the current General Terms and Conditions for use of the Site.
3.8. Comment - rating or critical remark at the end of each page or other comment.
3.9. Question - Form of address
ing to other Clients / Supplier in order to obtain information about the articles on the relevant page.
3.10. Response - Written information that is passed on to the Client who has asked a question on the site, on a product page. The answer is an explanation provided by one Client
or Supplier to another Client or Supplier.



4.1. The velyhome.com
terms of Service are mandatory for all users of the Site.
4.2. Any use of this Site implies that You have (
a) carefully consulted the general terms and conditions of its use and (b) you have agreed to comply with it unconditionally.
4.3. The General Terms and Conditions may be changed unilaterally by Vel
y Home Ltd. at any time by updating them. These changes take effect immediately and are binding on all Clients.
4.4. Vel
y Home Ltd. has the right to make changes to the terms of use at any time in its sole discretion or if they are imposed by virtue of an enforced normative act. They may have a retroactive effect on already delivered and confirmed orders.
4.5. In any case of changing the general conditions, Vel
y Home will inform your Client s about this by posting the changes to the Site. In this sense, you as a Client have the obligation to refer to any changes to the General Terms and Conditions of the Site in any of its uses.
4.6. Vel
y Home Ltd. takes great care to maintain the accuracy of the information provided on the Site. However, taking into account possible technical errors or missions in this information, Vely Home Ltd. specifies that the descriptions and images of the items are informative and guiding, respectively the products delivered may differ slightly from them due to a change in the characteristics or their design.
4.7. The characteristics or pricing of the products described on the Site may be changed by the Supplier at any time and may have inadvertent errors.
4.8. Because of the limited space and the consistent structure of the information, product descriptions are sometimes incomplete. However, we at Vel
y Home Ltd. strive to provide the most relevant and important information for our Clients.



5.1. By registering a Purchase Order on the Site, Client
confirms by telephone or email his desire to obtain the relevant items from the Supplier against payment.

5.2. The Supplier will send you a notice
for register the registration in its system, which does not have the meaning of accepting, confirming or undertaking a commitment to its execution. This notice is provided by the Supplier by email or by telephone. In the event that ordered items are unavailable or different from those displayed in the store, the Supplier is obliged to negotiate new terms with the Client or to describe the available items in order to confirm the purchase of the latter.

5.3. In this sense, the Seller has the right not to deliver part or all of the items in the order at its own discretion, including but not limited to the exhaustion of stock availability or price change. In any case, Seller informs the Client by email or telephone. In this situation, the Supplier is obliged to return the
payment received in advance for the items he will not deliver.

5.4. The distance purchase contract between the Supplier and the Client is deemed to have been concluded at the time of receipt by the Client of his / her e-mail and / or by SMS sent to his / her telephone a notification by the Supplier that
is ready to send items from the Order or provide the service.
5.5. The purchase contract concluded between the Client and the Seller consists of these General Terms and Conditions and the information requested and provided by the Buyer on the Site.



6.1. Access to velyhome.com.bg with the purpose of
looking, commenting or registering an order is allowed to any Client.

6.2. Velyhome.com reserves the right, in its sole discretion, to limit the access of any Client to the execution of an Order and / or any of the possible payment methods if it believes that this would be to the detriment of velyhome.com for any Way. In this situation, the Client may contact velyhome.com to be informed
for the reasons that have led to the implementation of the above mentioned act. Velyhome.com is not responsible for any damage that the Client has suffered or may suffer as a result of this decision, regardless of its correctness or merit.

6.3. The Client has the right to post opinions on articles, as well as to contact velyhome.com at the specified addresses in the contact section of the site. Posts or messages that contain obscene words or inappropriate vocabularies will be removed from the site or ignored. The Supplier has the freedom to process the information received by the Client without having to motivate his actions in connection with this.

6.4. Communication with the Supplier can be done through a direct link or the site addresses listed on the Contacts page. The Supplier has the freedom to handle the information received during the communication without the need to justify it.

6.5. In the event of unusually high traffic on the web, velyhome.com reserves the right to require Clients to manually enter the captcha validation codes to protect the published information on the Site.

6.6. Velyhome.com may publish
advertizing or promotional information about the items or the promotions offered by it or its partners for a certain period of time as well as stock information.

6.7. All prices of the Goods and / or Services on the site are final,
in (BGN) including VAT and all other taxes or fees required by law. The transport cost is not included and is to be paid by the Client, unless under other conditions, mentioned on Site.

6.8. In the cases provided by the law, the price of the Electronical Goods advertised on the Site includes a green fee. If the Client requests details about the exact value of the amount added to the Merchant's price, he
shall contact velyhome.com.

6.9. In case of online payments or bank payments, the Client owes the Supplier the exact amount of the order. The
last shall not be liable for any additional costs incurred in connection with the transaction, as well as for foreign currency exchange differences applied by the bank issuing the card to the Client in cases where the currency is different from BGN. Card payment to Vely Home Ltd are sometimes considered as an international payment by some banks in Bulgaria, and according to their card and card payment rules for such transactions, banks are entitled to charge additional charges. The same applies to the transactions that velyhome.com makes to the Client, whether doing so in connection with a refund for the last or any other reason. The costs associated with such payments are solely for the account of the Client. That is why Vely Home Ltd advises its clients to consult with their bank about possible additional fees that could be charged to them on online payments or through a bank for the items sold by velyhome.com.

6.10. All images posted on the Site have the sole purpose of giving some insight into the type of item offered, rather than presenting it accurately. Accordingly, some of the Images or Services of the Site (static / dynamic images / multimedia presentations / etc) may not match the appearance of the Goods or create a false impression of the Service offered. The Client is not entitled to seek any Seller's liability for such inconsistencies.

6.11. After 14 (fourteen) days from the time of purchase of an item, the Supplier
may ask the Client to comment on the purchased item on the site. The request will be sent to the registered e-mail of his client account. In this way, the Client contributes to informing other Clients on the Site and is actively involved in the development of new items and in a more detailed description of their features, making the site more useful.



7.1. The Client may place Orders on the Site by adding the desired items to the Shopping Cart, following the steps specified on the Site to complete and send the Order.

7.2. Adding an item to the shopping cart without finishing it does not result in order registration and automatic saving of the item.

7.3. The Client undertakes and is responsible for all the details of the purchase that he has declared through his completed and sent to the Supplier order to be true, complete and accurate on the date of sending the order.

7.4. By sending the order, the Client allows the Seller to contact him in any possible way when this is necessary in connection with the order made.

7.6. The Supplier has the right to refuse to execute (cancel) the Order made by the Client, for which he shall notify the Client immediately. The cancellation of the order does not entail any liability or consequent liability of any party to the other party in relation to it, and respectively none of them has the right to seek compensation from the other party for its cancellation in the following cases:

• by mutual consent or desire of the
Client prior to dispatch of goods;

• non-acceptance by the payee's bank of the online payment transaction;

making a cash transaction that will not result in the payment of funds to Seller's account for online payments;

• the data provided by the Client on the Site is incomplete and / or incorrect.


8.1. All related to returning the items costs are to be taken by the Client in the event that the last cancels the Contract within 7 days after the order has been made and has stated this in writing to the Provider, in a comment, via the contact form or by email .
8.2. The Client should return the items from his order from the velyhome.com website at:
8 Okolchitza Str., Entrance A, app.1.2 or to the address, given in the first shipping document, in a new condition as it has been received and in a carefully enclosed package. Damage to items and packaging that will make them unsaleable, is not acceptable.
8.3. In this case, the Provider undertakes to refund the made on Order payment, which the Client has returned. The amount will be refunded as follows without incurring any additional cost to the Client:
• Payments made by debit or credit card - through a refund to the account from which the payment was made,
• Payments made via cash payment - to a bank account or cash agains receiving back, provided by the Client.
8.4. The Supplier is entitled to delay the refund in case of withdrawal of the Oder until the return of the sold items in the conditions as per cl. 8.2. In case of breach of clause 8.2. The Supplier may refuse to return the Client's amount and return the items to him at his expence.
8.5. In the case that an ordered and pre-paid item by the Client, can not be delivered by the Supplier, the last shall inform the Client thereof and refund to the Client's account the already paid amount within 7 (seven) counted from this fact or from the date on which the Client expressly expressed its willingness to cancel the order.



9. All velyhome.com items have a guaranteed origin and warranty of 2 months for a factory defect or mechanical error unless another term is specified in the
item description.



10.1 The Supplier shall not be liable for any damage suffered by the
Client or third parties as a result of force majeure or circumstances beyond the control of the Supplier.

10.2 In all other cases
Client's liability is limited to the value of the ordered and paid items.

10.3 Neither party shall be held liable for failure to perform its contractual obligations if such default is due to force majeure. Force majeure is an unpredictable event beyond the control of the parties that can not be avoided.

10.4 If, within 14 (fourteen) days of the date of the event in question, it does not cease, either party shall have the right to notify the other party that it will
cancel the order without owing the other remedy for any damage suffered.



10.1 By filling in the Client
's Account Form and / or Order form, the Client declares and accepts unconditionally that his or her personal data will be included in the velyhome.com database and gives his explicit and unambiguous agreement that all such data be archived, used and processed without territorial and / or temporal restriction by velyhome.com, its partners and partners for activities such as, but not limited to, commercial activities, promotions of products and services, marketing, advertising, media, administrative, research, market research, monitoring and monitoring of sales and consumer behavior.

10.2 The
Client's personal data may be disclosed to the Seller's Office, the police, judicial institutions or other public authorities, on the basis of and within the framework of the legal provisions and upon their explicit request to do so in due course.